” The training went great! Thanks for all your help making arrangements for it. “
Course booking information for our students
We require payment before your class to schedule your trainer
and ship your headset and class materials.
Payment can be made via Visa, Mastercard, American Express.
Cheques are accepted 10 business days before your class.
Please note we cannot confirm your booking until payment is received.
There may be an occasion when your trainer is suddenly unavailable to teach you. We do have a pool of certified trainers and will do our best to find a replacement. If we are unable to do so we will either reschedule your class or provide a full refund.
You may cancel your class and receive a full refund provided we receive your cancellation request at least 48 hours prior to your class.
If you cancel the class within 48 hours, we will refund you 50% of the class fee. If you simply do not show up for your class and then want to reschedule there will be a 25% fee of the class cost to reschedule. If you choose not to reschedule your class – no refund will be issued for no shows.
Cancellation and rescheduling needs to be emailed to us at firstname.lastname@example.org.
Once you have booked your class you will receive an e-mail confirming your class dates and times, along with either a sales receipt (if you have paid) or an invoice which can be paid securely online.
When payment is received your class is confirmed and you will be shipped a headset and class materials (2-day shipping).
Your instructor will email you your login details to join him/her online in your virtual classroom on your schedule dates. You will also receive a class objectives form to help us meet your specific training needs.
On the day of your class, simply click on the link to enter the virtual classroom a few minutes before the class begins. Please make sure you have the required software loaded on your computer (eg Photoshop) and your headset tested and connected to your computer. You will need an internet connection of at least 2MB/s.
We are so confident in our trainers that we offer a full refund if you are not satisfied with your training. Just let your instructor know within the first hour that you would like to end the session and we will give you a full refund
- You have a certified instructor all to yourself
- We go at your pace as it is a private class
- The course is customized to your specific objectives and needs
- The dates and even times are flexible to suit your schedule
- Work with your own content or projects
- There is no travel time or associated costs
- The price is the same or less than attending a public class with other students who may have different agenda’s and skill levels to your own
- Your satisfaction is guaranteed